South Florida Hospital News
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July 2012 - Volume 9 - Issue 1


tw telecom Delivers Robust Communications Solutions for Healthcare

Today, healthcare delivery organizations have more challenges than ever before, with dwindling insurance payments, rising costs, tighter budgets, the need to manage large quantities of data, and to keep patient records secure.
At hospitals, access to information can be a matter of life or death. Slow or intermittent connections are not acceptable. And the demands on healthcare communications networks are growing, as everything from doctors’ orders to electronic clinical systems to patient records is being stored on the network.
With advanced communications solutions, tw telecom, originally founded 20 years ago as Time Warner Communications, provides managed network services to enterprises and large organizations, including healthcare institutions, throughout the U.S. The company specializes in Business Ethernet, Internet Protocol Virtual Private Networks (IP VPN), Internet access, transport data networking, voice, Voice over Internet Protocol (VoIP) and security.
tw telecom’s Business Ethernet services, a family of computer networking technologies for local area networks, provides the performance necessary for healthcare institutions, giving access to all users -- administrators, physicians, support staff – any time, anywhere. At the same time, the private network provides the highest level of data protection.
As one of three largest Business Ethernet providers in the nation, tw telecom connects more commercial buildings to its national fiber network than anyone else. tw telecom has more than 27,000 route miles of fiber and nearly 16,000 “on net” commercial buildings connected, as of March 31, 2012, its most recent earnings report.
The company has five sales and service offices in Florida, including locations in Miami, Ft. Lauderdale, Orlando, Tampa and Jacksonville. More than 2,600 route miles of fiber connects 1,100 buildings throughout the state.
“Today’s healthcare environment is very uncertain,” said Bob Meldrum, vice president, corporate communications, tw telecom. “We provide IT departments with stability in terms of communications connectivity today and in the future. We can scale our network and grow with our customers, helping them manage growth so they can spend their time focusing on patient care.”
Service is a key differentiator for tw telecom. “We support customer needs 24/7/365 with local engineers, and also monitor the quality of our networks from two national operations centers in St. Louis and Denver,” said Meldrum. “We developed this model, and our customers tell us it is second to none.”
Meldrum noted that technology is important, but it’s key for organizations to have the capability to implement technology in a way that helps them become more efficient.
For healthcare institutions, storing sensitive patient and organization data offsite can raise questions about control and accessibility, but the insight available with a tw telecom network gives control of data as if the administrator were onsite.
As part of tw telecom’s Intelligent Network, a feature called Dynamic Capacity gives administrators even greater control, allowing healthcare IT managers to manually scale up or down bandwidth as needed. Adding bandwidth for high-priority applications is possible because the tw telecom network offers network administrators complete, real-time visibility into network usage. This visibility gives healthcare officials control over their data.
“Budgets are getting tighter everyday for IT and communications departments,” Meldrum said. “We can give customers access and capability for faster, better and easier network solutions. With the resilience of our network, in many cases we’ve been able to double their bandwidth and reduce the total cost of ownership by almost half.”

Meldrum noted that tw telecom takes pride in serving its Fortune 500 customers. “But we also serve the needs of many customers we called ‘unfortunate 5,000’ – those who don’t have large staffs to manage their networks. We help them become more efficient, and we offer them faster, easier and better network solutions so they can compete with the big guys.”
According to Glen Farmer, VP Finance & CFO, Croma Pharmaceuticals, Inc., “tw telecom’s technical staff is focused on working with us to define our requirements and to design superior solutions for our newly established operations. Their culture is customer-focused and the tw telecom team really demonstrates a commitment to helping us achieve our technology infrastructure goals.”
Meldrum concluded that “Network strength, reliability, robust product capabilities and service are what we deliver to our customers, anywhere, anytime. For us, it’s not just about delivering what customers need today, which we do very well, but also helping them understand how their industry will grow and what they will need tomorrow. We see the future in what we deliver.”
For more information about tw telecom, visit or call 800-829-0420.
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