South Florida Hospital News
Saturday August 8, 2020

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August 2020 - Volume 17 - Issue 2


Okay, I’m going to let everyone reading this in on a little secret. Despite being on my sixth year of authoring this column under the name Jay Juffre, my real name is not Jay. It is William. My dad’s name is William. His dad’s name was William. Heck, I named my son William. You get the idea.

Gone are the days when patient experience may have been an afterthought of hospitals. Now, their long-term financial viability depends on prioritizing it first.

Denise Hernandez-Figueroa, BSN, MS, is the chief nursing officer at Coral Gables Hospital. In her role at Coral Gables Hospital, she is responsible for overseeing and coordinating the care and staffing of the hospital’s nursing units, and their daily operations

Shirley Adkins is the chief operating officer at Hialeah Hospital. Shirley is responsible for the daily operations of the hospital by maintaining a safe environment, encouraging physician and patient satisfaction and providing excellent quality services. Shirley works closely with the CFO, CEO and CNO to create and maintain operating budgets.

Charlie Tyson is the chief financial officer at North Shore Medical Center and Florida Medical Center. In this role, he will be responsible for overseeing all aspects of the financial management of the hospitals. Tyson has been with Tenet Healthcare, North Shore Medical Center and Florida Medical Center’s parent company, since 2010. 

Jessica Miller is the chief nursing officer at North Shore Medical Center and Florida Medical Center. She is also the lead CNO for Tenet Healthcare’s Miami-Dade Group. Miller brings extensive healthcare leadership experience and a demonstrated focus on patient-centered care, and performance improvement.

Michele Thoman is the chief operating officer at Palmetto General Hospital. Michele is responsible for overseeing various departments within the hospital including Rehabilitation Services, Food and Nutrition Services, Environmental Services, Plant Operations, Pharmacy, Radiology, Cardiopulmonary Services, Laboratory Services and Information Systems.

Don Chester is the Assistant Administrator and oversees community and government relations for St. Mary’s Medical Center and the Palm Beach Children's Hospital. In his role, Chester tracks and monitors legislation within the state and local governments, and is responsible for the community partnerships associated with the hospital.

Lisa Andrews is the Administrative Director of Diagnostics and Special Procedures at Delray Medical Center. Andrews’ responsibilities include overseeing multiple departments and providing direction for respiratory care, neurodiagnostics, non-invasive cardiology, the sleep disorder center, pulmonary lab, cardio-pulmonary rehab, imaging, and emergency management

Dr. Mignon Metcalf is a board certified internal medicine doctor and the Physician Advisor and Section Chief of Internal Medicine at Good Samaritan Medical Center. Dr. Metcalf has been on staff at Good Sam since 2011. She believes in comprehensive preventative care

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